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Best Amazon FBA Reimbursement Services 2026: Commission Rates Compared

The best Amazon FBA reimbursement service depends on whether you want a done-for-you audit or you’re willing to file claims yourself. For a hands-off service, GETIDA is the market default at a 25% commission with your first $400 recovered free; Eva undercuts the field at a flat 10%; and Refully sits in the middle at 18%. If you’d rather keep 100% of every recovery, a self-service finder like Helium 10’s Refund Genie (free inside its Diamond plan) or a flat-fee audit tool like ReimburseOps ($19/mo) flags the discrepancies and you submit the cases. There is no single best pick—the right one depends on your recovery volume, how much documentation work you’ll do, and your tolerance for commission on money Amazon might have paid you anyway.

A reimbursement service audits your Amazon FBA account for money Amazon owes you—lost or damaged inventory, fee overcharges, incorrect returns, and inbound shipment discrepancies—and either files the claims for you (commission-based) or prepares them for you to file (subscription or free). This guide compares the leading services on 2026 commission rates, real user complaints, and the one policy change that reshaped the whole category in 2025.

Data checked 2026-07-21 against each vendor’s official pricing page where available. Figures marked “third-party” could not be confirmed on the vendor’s own page and are drawn from 2026 aggregator sources—verify the live rate before signing.

The 2025 policy change that reshaped reimbursements

Before comparing services, understand what changed, because it affects how much any of them can recover for you. Per Amazon’s official Seller Central announcement, Amazon updated its FBA inventory reimbursement policy effective March 31, 2025: reimbursements for inventory lost or damaged before a customer order are now based on your product manufacturing cost, not the retail or sales price. Amazon defines manufacturing cost as what you paid to source the item, excluding shipping, handling, and duties.

Two consequences matter for choosing a service:

• Payouts on lost inventory shrank for high-margin sellers. Because the basis moved from sale price to sourcing cost, recoveries on lost/damaged units are smaller than they were before March 2025. A percentage commission on a smaller number is less compelling than it used to be.
• Documentation now decides your payout. Amazon lets you submit your own sourcing costs on the “Manage Your Sourcing Cost” page rather than accepting Amazon’s estimate. Sellers who keep accurate cost records recover more. If your true landed cost is a moving target, work through the FBA fees and profit guide first so the numbers you submit are defensible.

Amazon also runs automated reimbursements for some discrepancy types now, and the claim-filing window is short—about 60 days for most FBA issues. That combination is exactly why the reviews below repeatedly ask whether a paid service still earns its cut.

Quick comparison table

All commission figures data checked 2026-07-21. “Third-party” means the rate was not published on the vendor’s own page and comes from 2026 aggregator sources; confirm before subscribing.

How to choose: 4 decision dimensions

Score any reimbursement service on these four dimensions before you look at brand names. The headline commission rate is only one of them.

1. Commission rate vs. how much you’d recover

A 25% commission on a service that finds $10,000 costs you $2,500; a 10% service that finds $8,000 costs $800. But the cheapest rate isn’t automatically the winner—a more thorough audit that surfaces more valid cases can out-earn a low rate on a shallow one. Weigh the rate against claim scope, not in isolation.

2. The reversed-reimbursement clawback

This is the single most important and least-advertised term. When Amazon reimburses you for “lost” stock and later finds it, Amazon reverses the reimbursement—but many services do not reverse the commission they charged you. A GETIDA reviewer on Trustpilot (2025-12) put it bluntly: “Most of the time Amazon will find your missing stock and reverse the reimbursement. Will Getida reverse their commission? No!” A Seller Investigators customer (2026-03) reported the same: “They have now changed their policy and don’t refund for Reversed reimbursements!!! I was owed over £1,000.” Ask every service, in writing, what happens to their fee when Amazon claws a reimbursement back.

3. Managed vs. self-service

Done-for-you services file claims and chase them; you pay a commission. Self-service tools (Refund Genie, ReimburseOps) find the discrepancies and hand you claim-ready text, but you submit and monitor the cases. A Seller Investigators reviewer (2022-11) noted the catch with “managed”: “18–25% for something that can be done by sellers themselves… All the invoice uploads and paper work still needs to be done by the sellers, which is 95% of the work.” If you (or a VA) will do the filing anyway, a flat fee or free finder keeps far more of the recovery.

4. Claim scope and case types

Reimbursements span lost inventory, damaged/disposed units, fee overcharges, incorrect returns, and inbound shipment discrepancies. Thinner services concentrate on the easy wins. A Refunds Manager reviewer (2020) warned: “RefundsManager presents itself as searching for 19 different discrepancies. The reality is that 95% of your case files are going to be either lost shipment units or units lost in the warehouse.” Confirm which case types a service actually pursues, especially fee overcharges, which the 2026 FBA fee changes made more error-prone.

Done-for-you services compared

GETIDA — the market leader at 25%

Pricing (data checked 2026-07-21): performance-based commission “starting at 25%,” your first $400 in recovered reimbursements free, “free to join, no commitment, no monthly subscription fees” per GETIDA’s pricing page. You pay only on successful recoveries.

GETIDA is the largest and best-known name in the category, with deep Amazon integration and a genuine track record—one Seller Central seller reported it “recovered tens of thousands of dollars from Amazon in inbound shipping discrepancies.” But the 25% rate draws steady criticism now that Amazon automates more recoveries. A Trustpilot reviewer (2024-12) called it “great concept” while noting “the 25% commission is fairly high, especially given the systems are presumably largely automated.” Others report the reversed-reimbursement clawback (see dimension 2) and, in one 2025-09 review, that GETIDA “quietly removed” the $400 credit for that user and “introduced a minimum $50 charge”—so confirm the current promotion applies to your account at signup.

Pros: Market leader; no monthly fee; first $400 free; strong on inbound discrepancies. Cons: 25% is the high end; commission not always reversed when Amazon reverses a reimbursement; support speed complaints.

Refully — mid-price managed recovery

Pricing (data checked 2026-07-21): 18% service fee on successful reimbursements, per Refully’s own site. Commission-only, with a dedicated account manager and real-time claim tracking from discovery to payout.

Refully positions itself between the 25% incumbents and the 10% discounters, covering the standard case types (lost inventory, faulty returns, fee overcharges, inbound discrepancies). At 18% it’s a reasonable middle ground for sellers who want a managed service without the top rate, though it has a shorter public track record than GETIDA and less independent review volume to verify service quality.

Pros: Lower than 25% incumbents; dedicated manager; real-time visibility. Cons: Thinner independent review history; still a commission on recoveries Amazon may automate.

Eva — cheapest managed commission at 10%

Pricing (data checked 2026-07-21): flat 10% on recovered funds only, “no setup fees, no monthly minimums, no subscription required,” per Eva’s reimbursement page. Multiple stores included.

Eva’s 10% is the lowest managed commission here, and for reimbursements alone that’s a strong headline. The caution is that Eva is a broad Amazon agency (repricing, advertising, replenishment), and its wider Trustpilot profile carries recurring billing and cancellation complaints—one reviewer (2024-07) warned the “terms and conditions state that you must pay TWO FULL MONTHS upon cancellation,” and several others describe billing disputes on the agency’s non-reimbursement services. The reimbursement commission is genuinely low; read the contract terms for the rest before you bundle other services.

Pros: Lowest managed rate (10%); no monthly fee; multi-store included. Cons: Broad-agency billing/cancellation complaints on Trustpilot; two-month cancellation term reported.

Refunzo — commission with a cap

Pricing (third-party, data checked 2026-07-21): reported at 15% commission, capped at $5,000, with a dedicated refunds manager. The cap is not confirmed on Refunzo’s own pricing page—verify it directly before relying on it.

A commission cap is the differentiator: high-recovery sellers stop paying above the ceiling, which a straight percentage never does—for a large account recovering well into five figures, a capped rate can beat a lower uncapped one. Because the 15% and the $5,000 cap are third-party figures, confirm both on the Refunzo site before relying on the cap.

Pros: Commission cap helps high-recovery sellers; dedicated manager. Cons: Rate and cap unconfirmed on official page; less brand recognition than GETIDA.

Seller Investigators (now SPS Commerce) — enterprise recovery

Pricing (third-party, data checked 2026-07-21): commission reported around 25%; the official page no longer publishes a rate and routes you to a no-obligation audit and a sales conversation. Note that Seller Investigators was acquired by SPS Commerce, and sellerinvestigators.com now redirects to the SPS Commerce Revenue Recovery product.

The acquisition points this toward larger and enterprise catalogs. But recent reviews flag the reversed-reimbursement problem sharply—one 2026-02 customer reported “over £4k of their reimbursements have been reversed which I now have to manually request a refund for.” And the same “you still do 95% of the paperwork” critique applies. If you’re a small seller, the shift to an enterprise vendor with sales-gated pricing is a signal to look elsewhere.

Pros: Established recovery engine; enterprise support via SPS Commerce. Cons: Pricing hidden behind sales; reversed-reimbursement handling criticized; enterprise focus post-acquisition.

Refunds Manager — budget/legacy option

Pricing (third-party, data checked 2026-07-21): reported at 25% commission. One of the older services in the space.

Refunds Manager is a long-standing, lower-touch option, but its reviews are the weakest of the group. Beyond the “95% of cases are just lost-shipment units” complaint above, a reviewer (2018-08) flagged the same clawback issue that still dogs the category: the service “also take[s] 25% for goods that were misplaced by Amazon and then found… it seems quite pointless since Amazon eventually locates these products anyway.” At 25% with a narrow effective scope, it’s hard to recommend over GETIDA or a self-service tool.

Pros: Established; hands-off. Cons: 25% rate; narrow effective case scope; dated tooling and support complaints.

Self-service tools: keep 100% of what you recover

If you or a VA will file the cases, a finder tool avoids commission entirely. The trade-off is that you do the submitting and monitoring inside Seller Central.

Helium 10 Refund Genie — free inside Diamond

Pricing (data checked 2026-07-21): 0% commission—Refund Genie is included in Helium 10’s Diamond plan ($279/mo annual, $359/mo monthly) and above; it is not in the Platinum tier. Per Helium 10, “most services take a 20% commission (or more) on recovered funds. With Refund Genie, you keep every dollar.” It audits your account and gives you “the information Amazon requires,” which you copy into a Seller Central case yourself—it does not auto-file.

For sellers already paying for Helium 10 Diamond (for its research and operations suite), Refund Genie is effectively free reimbursement discovery, which is why it’s the best value if you’re on that plan. It’s not worth upgrading to Diamond for Refund Genie alone. See our Helium 10 review for whether the full suite justifies the tier, and start a plan on the Helium 10 site if you’re evaluating it.

Pros: Zero commission; bundled into a suite many sellers already use; you keep every dollar. Cons: Only worthwhile at Diamond+ ($279+/mo); you file and monitor claims yourself.

ReimburseOps — flat-fee DIY audit

Pricing (data checked 2026-07-21): flat $19/mo, 0% commission, with a free tier (no credit card) per ReimburseOps. “We never take a cut of what you recover.”

ReimburseOps is a self-service audit tool: you upload CSV exports from Seller Central and it flags under-reimbursements and errors within about 60 seconds using four detection rules (missing sourcing costs, under-reimbursed payouts, inconsistent valuations, and cost-definition warnings)—directly relevant after the 2025 manufacturing-cost change, since mis-stated sourcing cost is now a common under-payout cause. It produces claim-ready exports and ready-to-file case text; you submit the cases yourself. The free tier runs the full audit and shows total owed and a severity breakdown but caps the records shown in full, with the Pro tier unlocking all flagged records and automatic monthly rescans. The limits to weigh: it covers four detection rules rather than the broad case scope of a full-service auditor, and it doesn’t file for you.

Pros: Flat fee, no commission; free tier to see what’s owed; fast CSV audit; sourcing-cost checks fit the 2025 policy. Cons: You file and monitor claims yourself; four detection rules, not a full managed audit.

The commission-trap checklist before you sign

Reimbursement services carry the same fine-print risks as any subscription, plus one unique to the category:

• Reversed-reimbursement clawback. Confirm in writing whether the service refunds its commission when Amazon reverses a reimbursement. Several don’t.
• Minimum charges. Watch for minimum per-case or monthly fees that can exceed a small recovery (one GETIDA reviewer reported a “$50 charge if the invoice is under that amount”).
• Cancellation terms. Check notice periods before you commit (a two-month cancellation term was reported for Eva’s broader service).
• Commission on auto-reimbursed cases. Since Amazon now automates some reimbursements, confirm you aren’t paying commission on recoveries Amazon would have paid you anyway.

Common mistakes sellers make with reimbursement services

1. Paying 25% before trying a free finder. Run Refund Genie (if you’re on Diamond) or ReimburseOps’ free tier first to see how much is actually recoverable before committing to a commission.
2. Ignoring the reversed-reimbursement term. The clawback is where the “you’re losing nothing” pitch breaks down—read it before signing.
3. Not submitting your own sourcing costs. After March 2025, letting Amazon estimate your manufacturing cost usually means a lower payout. Fill in the “Manage Your Sourcing Cost” page.
4. Missing the 60-day window. Reimbursement claims expire fast; a service that files late (a common support complaint) costs you the recovery entirely.
5. Chasing the lowest rate over the widest scope. A 10% service that only files lost-shipment cases can recover less net than an 18–25% service that also catches fee overcharges.

Reimbursement service selection checklist

• Ran a free finder (Refund Genie or ReimburseOps free tier) to size the actual opportunity
• Confirmed the commission rate in writing, including any minimum charge
• Asked what happens to the commission when Amazon reverses a reimbursement
• Confirmed which case types the service files (lost, damaged, fee overcharges, returns, inbound)
• Submitted my own sourcing costs on the Manage Your Sourcing Cost page
• Checked the cancellation/notice terms before committing
• Decided managed (pay commission) vs. self-service (keep 100%, file yourself)

Frequently Asked Questions

What is the best Amazon FBA reimbursement service in 2026?

There is no universal best. For a hands-off managed service, GETIDA is the market default at 25% with the first $400 free, Eva is the cheapest at a flat 10%, and Refully sits in the middle at 18%. If you’ll file claims yourself, Helium 10’s Refund Genie (free in the Diamond plan) or ReimburseOps (flat $19/mo) let you keep 100% of recoveries. Match the choice to your recovery volume and how much filing work you’ll do.

How much do Amazon reimbursement services charge?

Managed, done-for-you services charge a commission on successful recoveries—commonly 10% to 25%. Eva is at the low end (10% flat), Refully at 18%, and GETIDA, Seller Investigators, and Refunds Manager around 25%. Self-service tools avoid commission: ReimburseOps is a flat $19/mo, and Helium 10’s Refund Genie is included free in the Diamond plan. All figures data checked 2026-07-21.

Does Amazon reimburse automatically now?

Amazon runs automated reimbursements for some FBA discrepancy types, which is why several reviewers question whether a 25% service still earns its cut. Automation is not comprehensive, though—fee overcharges and many inbound and damaged-inventory cases still need to be found and filed. A free audit tool is the low-risk way to check what automation missed before paying a commission.

How did the 2025 policy change affect FBA reimbursements?

Effective March 31, 2025, Amazon reimburses inventory lost or damaged before a customer order based on your product manufacturing (sourcing) cost, not the retail price. This reduced payouts on high-margin lost inventory and made accurate cost records decisive—you can submit your own sourcing costs on the Manage Your Sourcing Cost page to avoid Amazon’s lower estimate. The claim-filing window is roughly 60 days for most issues.

Should I use a reimbursement service or file claims myself?

If your recovery volume is small or you (or a VA) can handle Seller Central case filing, a free finder or flat-fee tool keeps 100% of the money. If your account is large, your time is scarce, and you want cases chased end to end, a managed service’s commission can be worth it—provided you confirm the reversed-reimbursement term and the case scope first.

Conclusion

The best Amazon FBA reimbursement service is the one that nets you the most after fees, not the one with the lowest rate or the biggest name. Start by running a free finder—Refund Genie if you’re on Helium 10 Diamond, or ReimburseOps’ free tier—to see what’s actually recoverable. If you want it done for you, GETIDA (25%, first $400 free), Refully (18%), or Eva (10%) are the front-runners; whichever you pick, get the reversed-reimbursement clawback term in writing. And because the 2025 manufacturing-cost policy made documentation decisive, price your recoveries against real numbers first with the FBA fees and profit guide and the free FBA fee calculator, and reconcile against the 2026 FBA fee changes before peak volume makes overcharges harder to catch.